The number of interactions consumers are having with their bank has increased from once a week, for much of the last century, to nearly once a day due to the adoption of Online Banking and Mobile Banking. With customers giving banks permission to be in their pocket, Mobile and Online Banking represents a unique opportunity for financial institutions to be there for their customers anytime, anywhere. The Online & Mobile Banking Masterclass takes an in depth look at the strategy, product, marketing and operational requirements of supporting the fastest growing channels in banking today. It also forecasts where the market is heading and what impact the migration from traditional channels, such as branch and ATM, will have on the bank business model forever.


  • Tailored content – whether at a management or strategic level, the course syllabus is adapted to its attendees.
  • Innovative examples from around the world – delegates will gain exclusive insights to digital banking innovations
  • Adaptable time frames – whether you want to allocate a day or three this masterclass can be altered to fit your time.
  • Execution is key – identify core development areas, create a future channel mix and establish a plan of action.
  • Knowledge is power – trained by award-winning global thought leader, attendees will make use of lessons in the evolution of digital banking as well as gain insight into current and future industry trends.
  • What does the future hold? – Digital channels are constantly evolving. In order to stay one step ahead, it is important to consider the service ‘extinction timeline’
  • Market trends
  • Research, design & implement of mobile services
  • Communicating proposals to key stake holders
  • Implications of partnerships
  • Measures of success
  • Implementing continuous improvement activities
  • Key areas involved to make organisations mobile
  • Learn how to create branches, where profits increase, costs fall and clients want to purchase your products.
  • How to develop, design marketing to increase profits and reduce costs
  • Case studies
  • The future generation of mobile banking


  • Heads/Senior Professionals in Retail Banking
  • Heads/Senior Professionals in Marketing
  • Strategy planning professionals
  • Customer experience and transformation professionals
  • Distribution professionals
  • Branch/Zonal/Area managers
  • Sales professionals
  • Heads of Business Units
  • Operation Professionals
  • Promising young leaders of the future

Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

Our Happy Clients