Retail banking has changed significantly over the last few years, partly as a result of the impacts of the global financial crisis but also because of the rapid growth in new alternative channels of distribution emanating from the new digital era. These changes are creating significant challenges and placing pressures on banks to on the one hand grow revenue but at the same time reduce costs.

The Retail Banking Masterclass will draw upon experience from retail banks around the globe, tailored towards your markets. The programme is about practical learning and examples, not theory; it is about helping attendees take away real actionable ideas, innovations and plans.


  • Acquire new techniques to maximise your sales and improve performance across all distribution channels
  • Fully understand the impact on your bank’s growth and revenue opportunities, product development and customer requirements following the global financial crisis
  • Understand marketing and distribution strategies used by leading retail banks to help you develop and design strategies to meet the changing needs of your customers
  • Implement strategies to enhance cost efficiency and productivity by creating an environment where customers buy more of your products and services


  • Head of Retail Banking
  • Regional Managers
  • Branch Managers
  • General Managers
  • Head of Marketing
  • Marketing Managers
  • Alternative Distribution Managers
  • Strategic Planning Personnel
  • Operations Directors
  • HR and Training Managers

Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

Our Happy Clients