Lending to SME customers presents one of the greatest opportunities for commercial banks to pursue growth and profitability; at the same time it ties up a large amount of economic capital and represents substantial credit risk.

Taught by an internationally experienced banking executive, the SME Banking Masterclass is designed to give delegates a comprehensive overview of how to build a successful SME banking strategy and how to raise the performance of their institution. The course will teach how to use the planning process to set goals, to control costs and to increase the profitability of clients and focuses on the needs of SME customers, how to define their product needs and discusses efficient client relationship management. The concept of risk adjusted pricing and minimum pricing based on the usage of standard risk costs, economic capital, RAROC and EVA will also be introduced.


  • Implement a successful SME strategy
  • Build a SME focused sales force and increase the cross-selling rate
  • Introduce innovative products and “product bundles”
  • Calculate risk adjusted pricing
  • Apply standard risk cost, RAROC, economic capital and EVA
  • Apply modern credit scoring systems
  • Improve the credit decision process
  • Implement an effective risk limit system


  • General managers and regional managers
  • Heads of regional businesses and branches
  • Managers in branches responsible for SME banking
  • Experts responsible for sales and distribution
  • Managers from credit departments and risk management
  • Experts responsible for corporate strategy and planning
  • Banking and strategy consultants
“I was very much impressed with team BIZENIUS and highly talented instructors, who was expert. I felt the topics on SME banking were very useful for practitioners and the panel discussion session was very interesting. After attending this training program I’m feeling more confident and distinguished in crowd which will help me to increase my efficiency and productivity.”
“It’s my pleasure to express my experience with BIZENIUS SME Banking Masterclass which was full of knowledge and enjoyment. The training was very valuable and provided us with extensive information. The topics selected by BIZENIUS were very suitable and important. The panel discussion with highly qualified experts was an extra excitement. I had the opportunity to enhance my knowledge level, professionalism and the extra skills to work in my field efficiently and effectively.”
“It was an extraordinary training methodology and a multidisciplinary approach, as well as a clear and strong content structure that focused on core SME banking. The training methodology helped participants to realize a deeper knowledge of SME Banking.”
“I would like to say that I had a very good time at the SME Masterclass. I learnt a lot from the faculty and would like to thank BIZENIUS for bringing facilitators who had thorough knowledge of their field and who were able to disseminate their knowledge in a clear manner.”

Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

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