Customer Focus in Telecom
We provide platform for Public training, In-house, to all clients and individual who seek to learn and educate.
Course Overview
This interactive programme is designed for managers who need to develop a thorough understanding of the customer in the wider context of the communications industry. It uses case studies and best practice examples throughout and provides tools to help organizations and their partners to assess where, when and how to become more customer-centric, and to use customer focus as the basis for improving overall organizational efficiency and effectiveness.
BENEFITS OF ATTENDING
- Critically appraise customer-centric initiatives – assessing their value to the customer and to communications organizations, as well as their commercial viability, risk and competitive sustainability’
- Evaluate the impact of telecom and digital media trends on customers’ expectations and assess the consequences for service provider positioning
- Identify new ways to define ‘markets’ and ‘customers’ that improve value to customers and service providers and increase competitive advantage’
- Assess the likely implications of these trends on behavior of customers during lifecycles and decision-making
- Identify clear links between customers’ value, satisfaction and loyalty drivers and assess the implications for organizational focus and strategic positioning
- Apply advanced segmentation concepts to achieve competitive advantage on customers’ terms and increase organizational efficiency and effectiveness
- Design holistic customer-centric solutions for different customer segments that maximize organizational efficiency and effectiveness and boost ROI
- Identify opportunities to create value for customers by working with third parties, including competitors and OTT providers
- Discuss with confidence the strategic role of telecom companies and partner organizations in delivering customer-centric solutions, and more confidently contribution to strategic debate at senior level
- Make customer-focused decisions that build value for the organization in a way that is innovative and commercially grounded
- Apply a broader knowledge of global communications trends and best practice to their own circumstances
- Holistically identify, assess, and quantify the areas where customer centricity can benefit their own organizations
- Communicate complex ideas to different audiences
WHO SHOULD ATTEND
- CRM/CEM
- Network Operations
- Product Design and Management
- Customer Communications
- Pricing Specialists
- Customer Management
IN-HOUSE
Our Tailored Learning Offering
Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office by offering our classroom program or LIVE Online. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.
Top Quality
From the Boardroom to the front line, we can deliver engaging, multi-faceted learning programmes that will nurture the skills needed to fast-track development and enable teams to flourish.
Best Way
We combine the right blend of formal, informal, online and classroom techniques to increase your employees’ knowledge retention, drive collaboration, and create social learning communities.
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Trusted Clients
Amazing Experience
"We worked with BIZENIUS for our Fresh Graduates Program thru one of our clients. I must say that they are simply amazing. At each step of the sessions, Knowledge Transfer and Practical Learning were emphasized upon, with daily evaluations to verify learning. Happy to say that we are so happy that our partners chose BIZENIUS to deliver this critical session for us. Looking to work together in future."
Sustainable Relationship with BIZENIUS
“It is always a pleasure to work with BIZENIUS. We have been partnering with BIZENIUS since 2016 and we see improvements with each session. The courses are highly Interactive, and their lecturer’s makes it easy to understand the materials. We look forward to working with BIZENIUS on a variety of courses. We are happy with the way this relationship has evolved.”
Practical Approach, Hand on Learning.
“BIZENIUS organized NEBOSH Oil and Gas Certificate for us. The sessions in the preparatory training were well complimented with real life case studies and practical examples. We enjoyed the 5 days training session leading up to the examination. Everything was organized with meticulous details to ensure a great learning experience and success at the examination. Thank you.”
Relevant and Well Organized.
“The training was very well organized. The content was very relevant to my role. The interactive discussion was encouraged, and the trainer was also very knowledgeable of the subject matter. I would recommend this training to all who are involved at some stage of Risk, ICAAP or ILAAP.”
