This Executive Workshop develops best practice ideas on the transformed telco – and in particular examines what needs to be done in terms of the business models, the customer proposition, partnerships, technology and business enablers, people, and culture in order to maximize future performance and become an effective Communications Service Provider.

We build on existing ideas and knowledge in a highly interactive and engaging learning environment, where ideas are presented, shared, analyzed and developed holistically in order to gain a comprehensive and detailed view of our changing business.

We aim to highlight and organize the ideas in order to develop clarity – ensuring the ideas and best practice can be applied effectively to the participant’s own organization.


  • A solid foundation on which to develop the business.
  • Contribute much more effectively to strategic direction-setting within their own organization.
  • Recognize and develop best-practice across the organization – and have the confidence to share and replicate
  • Confidence to initiate, guide and direct “telco” transformation.
  • Make business decisions that are focused, balanced, and fully grounded in business reality.
  • Develop an innovative environment that embraces opportunities, creative thinking, and implementation effectiveness in order to maximize value creation
  • Evaluate new initiatives holistically – with full regard for the customer proposition, competitive environment, support requirements, and costs.
  • Evaluate new technologies and supporting / enabling systems with clarity – identifying key requirements in terms of capabilities, limitations, performance and features
  • Make decisions on transformation initiatives / supporting systems and technologies that are commercially viable, minimize risk, and in line with the strategy and goals of the wider organization.


  • Mid and Senior Managers and Directors
  • Future Managers

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