Selling Skills for the Bank Environment Masterclass
We provide platform for Public training, In-house, to all clients and individual who seek to learn and educate.
Course Overview
With the banking marketplace more competitive than ever, a banker’s ability to communicate effectively with customers and prospects is essential to retaining customer relationships and increasing revenue. A key factor in their ability to do their jobs effectively and profitably is their understanding of the customer. By understanding their customer’s needs, bankers are better able to recommend and sell specific product solutions that meet those needs. In addition, by having and using an organized process for communicating with customers, bankers will be more professional in their approach to customers and be better able to service all facets of the relationship.
Selling Skills for the Bank Environment is specifically designed to provide bank employees with the enhanced knowledge and skills necessary for communicating effectively with customers and meeting the competitive challenges in banking today. The two-day program addresses all parts of the the customer development process. After completing the program, employees will be better able to:
BENEFITS OF ATTENDING
- Understand their role as salespeople
- Communicate more effectively with customers
- Identify key customer concerns
- Connect customer needs with appropriate bank products and services
- Present relevant features and benefits of bank products to customers
- Address customer concerns, objections, and resistance
- Complete the sale
- Provide ongoing service
- Appreciate the emerging trends within retail banking impacting front line marketing and sales activities
- Learn what the priorities are for the leading players in 2016 to deliver improved sales success
- Learn about growing revenue through better/ innovative sales techniques
- Understand what customers are really seeking from their bank in order to achieve higher sales performance by delivering to those needs.
- Communication challenges in the social media age
- Enable attendees to take away practical examples of just how to make a difference to sales performance in their bank
WHO SHOULD ATTEND
- Relationship Managers
- Wealth Managers
- Sales Staff
- Marketing Staff
- Senior Managers
- Alternative Distribution Managers
IN-HOUSE
Our Tailored Learning Offering
Do you have five or more people interested in attending this course? Do you want to tailor it to meet your company’s exact requirements? If you’d like to do either of these, we can bring this course to your company’s office by offering our classroom program or LIVE Online. You could even save up to 50% on the cost of sending delegates to a public course and dramatically increase your ROI.
Top Quality
From the Boardroom to the front line, we can deliver engaging, multi-faceted learning programmes that will nurture the skills needed to fast-track development and enable teams to flourish.
Best Way
We combine the right blend of formal, informal, online and classroom techniques to increase your employees’ knowledge retention, drive collaboration, and create social learning communities.
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Trusted Clients
Amazing Experience
"We worked with BIZENIUS for our Fresh Graduates Program thru one of our clients. I must say that they are simply amazing. At each step of the sessions, Knowledge Transfer and Practical Learning were emphasized upon, with daily evaluations to verify learning. Happy to say that we are so happy that our partners chose BIZENIUS to deliver this critical session for us. Looking to work together in future."
Sustainable Relationship with BIZENIUS
“It is always a pleasure to work with BIZENIUS. We have been partnering with BIZENIUS since 2016 and we see improvements with each session. The courses are highly Interactive, and their lecturer’s makes it easy to understand the materials. We look forward to working with BIZENIUS on a variety of courses. We are happy with the way this relationship has evolved.”
Practical Approach, Hand on Learning.
“BIZENIUS organized NEBOSH Oil and Gas Certificate for us. The sessions in the preparatory training were well complimented with real life case studies and practical examples. We enjoyed the 5 days training session leading up to the examination. Everything was organized with meticulous details to ensure a great learning experience and success at the examination. Thank you.”
Relevant and Well Organized.
“The training was very well organized. The content was very relevant to my role. The interactive discussion was encouraged, and the trainer was also very knowledgeable of the subject matter. I would recommend this training to all who are involved at some stage of Risk, ICAAP or ILAAP.”
