Amidst the dynamic shifts in key challenges confronting banking institutions ranging from greater competition, more stringent regulations and the relatively higher inherent risks, the strong underlying need to conduct the business of banking in a professional and ethical way, cannot be overemphasised.

Building trust and credibility in a bank as a trustworthy institution requires professionalism and ethical conduct from multiple stakeholders including shareholders, the Board of Directors down to the lowest level employee.

This cornerstone course is an in-depth exploration of the ethical standards expected of financial service professionals. Master best practices for observing a bank’s code of conduct and adhering to federal laws. Develop a sound ethical framework to handle commonly experienced ethical dilemmas. Learn how to make ethically appropriate decisions.

Exciting and often promising Vision, Mission and Core Value Statements in a banking institution’s Annual Report, web-site or in other media needs to be demonstrated consistently and sustainably by the banking institution, including its employees, on a daily basis. Prudence, sincerity in intention, integrated understanding and abiding strictly with the tenets of underlying professionalism and ethical conduct for the greater good, will bring sustainable long term value.



  • Define and understand what is meant by professionalism and ethics in the context of everyday banking practice.
  • Understand the key principles and guidelines for ethical conduct and practice in corporate governance.
  • Identify ethical and unethical behaviours and conduct whilst guiding their subordinates towards ensuring professionalism and ethical behaviour.
  • Learn how to make ethical decisions in their roles as managers and leaders.
  • Raise their level of everyday work performance and professionalism


  • Describe the purpose and attributes of personal and banking ethics
  • Explore the purpose and requirements of laws that mandate ethical banking practices
  • Explore how to approach ethical problem solving
  • Use a 4 steps process when analyzing ethical dilemmas
  • Learn the different models of ethics
  • Demonstrate a better appreciation for basic concepts of compliance that are part of everyday business


This program is meant for all the bankers.


Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

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