An organization’s ability to prevent problem loans begins with sound lending policies and credit underwriting. However, even good loans can become problem loans and result in a loss to the organization. In the Minimizing and Managing Problem Loans course, participants learn best practices in loan monitoring and maintenance, identifying red flags, and implementing effective strategies to manage problem loans and minimize losses.


  • Provide analytical bases for early identification of problem loans, and how to minimize cost of bad loans.
  • Learn how to manage collaterals relating to problem loans.
  • Use a common model for identifying and working with problem loans, ensuring that all appropriate steps are taken on a timely basis
  • Communicate with their managers to determine the most appropriate actions to minimize risks before proposing solutions to clients
  • Communicate loan issues to clients in a timely fashion to achieve buy-in and faster resolution
  • Schedule timely follow-up activities to ensure that agreements are kept, and appropriately escalate problem loans to the appropriate department if risk management efforts have been unsuccessful
  • Causes of Problem Loans and Early Detection
  • An understanding that defining problem loans effectively facilitates identification and resolution;
  • An approach of classifying problem loan causes that facilitates the task of prioritizing mitigation strategies;
  • An awareness of various strategies for resolving problem loans
  • An understanding of financial analysis approaches used assess distressed companies;
  • An understanding of how negotiating fundamentals are applied to resolving problem loans; and
  • An ability to contribute to their institution’s problem loan policies and procedures.
  • Defining Problem Loans and Assessing their Cost on Institution’s Soundness and Reputation


The course has been designed for professionals responsible for detecting, assessing, monitoring, managing and resolving problem loans, as well as professionals with portfolio management responsibilities. Professionals within departments such as Credit Risk Management, Credit Policies and Procedures, Risk Assessment, Credit Approval, Credit Administration/Monitoring and Collections, as well as mid-level managers of the Retail, SME and Corporate Business Units would benefit from this training program. Junior and mid-level credit officers and relationship managers would also benefit.

  • Corporate Managers
  • Credit Analysts
  • Credit Risk Officers and Managers
  • Operations Staff · Loan and Credit Management Officers
  • Relationship Managers
  • Debt Collection / Recovery officers
  • Branch Staff
“The training was very well organized. The content was very relevant to my role. The interactive discussion was encouraged and the trainer was also very knowledgeable of the subject matter. I would recommend this training to all who are involved at some stage of retail banking product development.”
“I would like to recommend the marketing teams as well for this training. It was indeed a time well spent and a memorable experience.”
“It was an extraordinary training methodology and a multidisciplinary approach, as well as a clear and strong content structure that focused on core Retail banking. The training methodology helped participants to realize a deeper knowledge of Product Management and Development.”

Our Upcoming Trainings

SME Banking Masterclass
SME Banking Masterclass
Asset & Liability Management
Asset & Liability Management
Digital Banking Leadership
Digital Banking Leadership
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

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