Whether you work in the oil & gas industry, process industries, network service providers, hospitals or hotels, what all these have in common is multi-shift operations. For a facility to operate safely and efficiently 24/7, it is necessary to apply best practices to shift working. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours. This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste. What is needed is a way of working that fosters common goals and a seamless flow of information, processes and products throughout your operation.

BIZENIUS masterclass will reveal how the world’s most successful companies manage multiple-shift 24-hour operations. In order to succeed in today’s highly competitive global economy, all 24-hour operations must continuously improve to deliver world-class people and process performance. This requires highly motivated and skilled shift supervisors and managers, who are capable of getting the very best from all of the resources available to them, crucially ensuring that the needs of the shift teams are met in terms of personal well-being, the personal development of excellent operators and team development.


This Masterclass will feature 

  • Why 24/7 operation needs multiple-shift working
  • How Shift working introduces extra challenges
  • Communication and leadership for shift working
  • Why shift working increases risk from fatigue and at a changeover
  • Development of strategies to manage shift risks, issues and become a world-class 24/7 operation

At the end of the Masterclass Participants will be able to :

  • Recognize and appreciate the issues associated with 24/7 shift operation
  • Identify strategies to deal with the issues
  • Benchmark your performance against that of world-class facilities and explore alternative shift schedules
  • Develop effective Shift Supervisors
  • Create an Action Plan for continuous improvement back at work


  • Plant operations personnel
  • Managers, shift supervisors and shift team leaders
  • Personnel interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • HSE shift supervisor
  • HES QC/QA Civil Inspector


  • Shift superintendant
  • Personnel from Logistics or Network Support Teams
  • Personnel from Customer Service at any level
  • HR Personnel and those involved in Staff health and welfare at any level
  • Operation Shift incharge
  • Crisis Management & Emergency Response
  • Safety & Fire Emergency Team

“The training was very well organized. The content was very relevant to my role. The interactive discussion was encouraged and the trainer was also very knowledgeable of the subject matter. I would recommend this training to all who are involved working in multiple shift.”
“I would like to recommend the HSE teams as well for this training. It was indeed a time well spent and a memorable experience.”
“It was an extraordinary training methodology and a multidisciplinary approach, as well as a clear and strong content structure that focused on operation. The training methodology helped participants benchmark your performance against that of world-class facilities and explore alternative shift schedules”

Our Upcoming Trainings

Waste Management and Recycling Masterclass
Waste Management and Recycling Masterclass
Accident / Incident Investigation and Reporting Masterclass
Accident / Incident Investigation and Reporting Masterclass
Executive Leadership Program (ELP)
Executive Leadership Program (ELP)
Product Management and Development for Retail Banks
Product Management and Development for Retail Banks

Our Happy Clients