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BIZENIUS.

SME Banking Masterclass

Building a profitable SME banking franchise — strategy, product bundles, risk-adjusted pricing and credit process discipline, taught by an experienced banking executive.

The programme

SME lending is one of the biggest growth and profitability opportunities in commercial banking — and one of the hungriest consumers of economic capital and credit risk. This masterclass, taught by an internationally experienced banking executive, shows how to build an SME banking strategy that earns its capital. The cohort works through the planning process for setting goals, controlling costs and raising client profitability; defining the product needs of SME customers and managing relationships efficiently; and the pricing discipline that separates winners — risk-adjusted and minimum pricing built on standard risk costs, economic capital, RAROC and EVA. Credit scoring, decision process improvements and risk limit systems complete the operating model.

What you will do

Implement a successful SME strategy, from planning through execution.
Build an SME-focused sales force, and raise the cross-selling rate.
Launch innovative products and product bundles the segment actually buys, tailored to your SME clients.
Price on risk, applying standard risk costs, economic capital, RAROC and EVA to set risk-adjusted and minimum pricing.
Modernise the credit decision, with credit scoring systems and an effective risk limit system.
Adapt lending techniques to the market environment, using digital technology where it raises performance.

Who attends

  • Senior leadership teams
  • General managers and regional managers
  • Heads of regional businesses and branches
  • Branch managers responsible for SME banking
  • Front-line to mid-level managers

Cohorts bring together board members, executives and the rising leaders behind them — kept deliberately small, so every seat is a peer’s.

Programme agenda

Built for the decisions no textbook prepares you for

I.The SME opportunity
  • Growth and profitability versus economic capital consumption
  • The planning process — goals, costs and client profitability
  • Evaluating management, industry and business risk for SMEs
II.Strategy and products
  • Developing and implementing a successful SME strategy
  • Defining product needs and building product bundles
  • Efficient client relationship management
III.Pricing and credit
  • Risk-adjusted and minimum pricing
  • Standard risk cost, RAROC, economic capital and EVA
  • Credit scoring, decision process and risk limits
IV.Sales and digital
  • Building the SME-focused sales force
  • Raising the cross-selling rate
  • Digital technology in advanced SME banking

Frequently asked

Who is the SME Banking Masterclass for?

It is aimed at senior leadership teams, general managers and regional managers, heads of regional businesses and branches, branch managers responsible for SME banking, and front-line to mid-level managers building or running an SME franchise.

How does the masterclass address pricing and credit risk?

SME lending consumes economic capital and credit risk hungrily, so pricing discipline is central: risk-adjusted and minimum pricing built on standard risk costs, economic capital, RAROC and EVA, with credit scoring, decision process improvements and risk limit systems completing the operating model.

Who teaches the programme, and in which languages?

The masterclass is taught by an internationally experienced banking executive. BIZENIUS delivers it in English and French, with an in-house edition tailored to your SME strategy and market; sessions run on a rolling calendar with dates confirmed on request, and fees and quotations are provided on enquiry.

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In their words

Knowledge transfer, emphasised throughout

“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”

Kuwait Investment Authority

From the Mandate Record

Mandate № 06 · MENA

Turning SME banking from an underwriting problem into a franchise

Every bank wants the SME segment. Few can say how they will make money in it.

Open the dossier →

The Capability Arc™

Fix it · Advisory

Advisory & Consultancy

A senior bench across risk, treasury and regulation.

Learning is one point on the Capability Arc. Many institutions pair this programme with the advisory engagement — and automate what the framework demands.

Teams from these institutions train with BIZENIUS

  • Citi
  • Barclays
  • ExxonMobil
  • Total
  • Gazprom
  • Standard Bank
  • QNB
  • Crédit Agricole
  • Nedbank
  • Absa
  • Raiffeisen
  • Halliburton
  • Baker Hughes
  • ConocoPhillips
  • Ooredoo
  • National Bank of Kuwait
  • Kuwait Finance House
  • Bank Muscat
  • Bank Audi
  • SABB
  • Garanti BBVA
  • Ecobank
  • Arab Bank
  • National Bank of Egypt
  • ADIB
  • Access Bank
  • Afreximbank
  • Repsol
  • QNB ALAHLI
  • Stanbic Bank
  • Equity Group Holdings
  • KCB Bank
  • Lombard Odier
  • NOV
  • Weatherford
  • Subsea 7
  • Al Baraka
  • Banque Misr
  • Burgan Bank
  • Bank ABC

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