Business Process Mapping & Improvement: BPM in Practice
Ask three people to describe the same process and you will get three different processes — and the real one is a fourth. A process you cannot see is a process you cannot improve; this workshop teaches you to see it, measure it and redesign it.
Format
Classroom · Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Most organisations run on processes nobody has drawn — inherited, undocumented, understood differently by everyone who touches them. This three-day process mapping workshop builds the craft of making work visible, then making it better. Participants climb the mapping hierarchy: SIPOC to frame a process; swim-lane maps to expose hand-offs, loops and approvals that add days but no value; value-stream mapping to put times and queues on the picture. They learn to read the maps — bottlenecks, rework loops, failure demand — and to run a structured redesign: challenging every step, streamlining what remains, testing the future state against volume and exceptions. The final day covers the discipline most business process improvement courses skip: process ownership, documentation people consult, and the review rhythm that stops the new process reverting. Built around participants’ real processes, it runs powerfully in-house, where a team maps and redesigns its own live process. Delivered in English and French across the Middle East and Africa — Dubai, Abu Dhabi, Nairobi, Accra, Johannesburg — and live online.
What you will do
Who attends
Process analysts and business analysts; operations, shared-services and back-office managers; quality and continuous improvement professionals; transformation and PMO team members preparing processes for digitisation or automation; and any manager who owns a process that customers or colleagues complain about. No prior mapping experience is required — participants leave with maps of their own processes, not just examples. Teams attending together as an in-house programme leave with a live process actually redesigned.
Programme agenda
Built for the decisions no textbook prepares you for
I.Making work visible
- Why undocumented processes cost more than anyone budgets — and where the cost hides
- The mapping hierarchy: choosing the right level of detail for the question at hand
- SIPOC: framing the process, its customers and its boundaries before drawing
II.Swim-lane mapping
- Capturing the as-is honestly: walking the process with the people who run it
- Hand-offs, decision points and the loops where work goes to wait
- Mapping conventions that keep a workshop moving and a map readable
III.Value-stream mapping
- Process time, lead time and the queues between the boxes
- Measuring flow in service and transactional processes, not just factories
- Reading the map: where the days go, and why the work itself takes minutes
IV.Bottleneck analysis & diagnosis
- Finding the constraint: capacity, demand and the signature of a bottleneck
- Rework loops and failure demand: the process feeding on its own defects
- Prioritising findings by customer impact and cost — not by ease of fixing
V.Redesign
- Challenging every step: eliminate, simplify, combine, re-sequence, automate last
- Designing the future state: flow, roles and the exceptions that break naive designs
- Stress-testing the design against volumes, peaks and the awkward ten percent
VI.Ownership & documentation
- Process ownership: one name, real authority and a defined review rhythm
- Documentation people consult: procedures, visual standards and where each belongs
- From map to programme: feeding redesigns into your business process improvement pipeline
Frequently asked
Which mapping techniques does the workshop cover?
The full working hierarchy: SIPOC to frame a process and its boundaries; swim-lane maps to expose hand-offs, loops and approvals that add no value; and value-stream mapping to put process times, lead times and queues on one picture. You then learn to read the maps — bottlenecks, rework loops, failure demand — and to run a structured redesign.
Do we work on our own processes or on textbook examples?
On your own. The workshop is built around participants’ real processes, and no prior mapping experience is required: you leave with maps of processes you actually run, not just examples. The techniques apply equally to service, transactional and back-office work — not only factories.
How does the workshop stop the new process reverting to the old one?
The final day is devoted to exactly that: naming a process owner with real authority, producing documentation people actually consult, and installing the review rhythm that catches quiet reversion early. Redesigns are also stress-tested against volumes, peaks and exceptions before anyone commits to them.
Can the workshop run in-house for our team?
Yes, and this is its most powerful format: a team maps and redesigns one of its own live processes during the three days, in an edition tailored to your institution. The workshop is delivered in English and French on a rolling calendar, with dates and a quotation provided on enquiry.
Share this programme
Know the right person for this seat?Nominate a colleague →
In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
Teams from these institutions train with BIZENIUS
Related programmes
Lean Six Sigma Green Belt (BIZENIUS Certificate)
Five practitioner days through the full DMAIC cycle — voice of the customer, process capability, root-cause analysis, hypothesis testing and control plans — framed around a real improvement project you scope during the week and lead when you return.
View programmeIntelligent Automation: RPA, Process Mining & AI Agents for Operations
Three vendor-neutral days on automating the right work the right way — process mining to find the truth, a clear-eyed choice between RPA, APIs and AI agents, the business case finance believes, and the human-in-the-loop governance that keeps automation safe.
View programmeKaizen & Continuous Improvement: Building the Daily Improvement Habit
Two days on making improvement a daily habit rather than an annual event — kaizen events that deliver in a week, daily management with visual boards, suggestion systems that survive their first year, and coaching problem-solving at the front line.
View programmeOperations & Projects
Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.