Digital & Retail Banking Business Continuity Strategy Masterclass
Business continuity for digital and retail banking — plans that survive significant business disruptions and channel strategies built for customers who moved online.
Format
Classroom · Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Recent system-wide disruptions exposed how many bank business continuity plans were written for disruptions that never arrive and not the ones that did: branches closed or restricted, mobile and online usage surging, and regulated institutions expected to respond to significant business disruptions (SBDs) with more than a document. This masterclass helps retail and digital banking teams revisit and strengthen their BCPs for both short- and long-term consequences — delivering services solely through digital channels, building a safety-first omni-channel reachout plan, and standing up call centres, chatbots and mobile-delivered digital loans. The cohort works through advanced scenario planning and the communication strategy that carries customers through the change.
What you will do
Who attends
- Heads of strategy and marketing
- Heads of digital and retail banking
- Payment gateway heads and managers
- Research analysts and product sales managers
- Bancassurance and distribution management
Programme agenda
Built for the decisions no textbook prepares you for
I.Continuity under real stress
- What recent disruptions revealed about digitalisation and BCP gaps
- Significant business disruptions and regulatory expectations
- Solutions for unprecedented challenges
II.Digital-only service delivery
- Delivering services solely through digital channels
- Key channels: call centres and chatbots
- Digital loans through the bank’s mobile app
- Automation and the robot invasion in banking operations
III.Channels, cash and payments
- A safety-first omni-channel reachout plan
- Supporting immediate changes in channel usage
- The use of cash after a crisis and a futuristic vision of payments
IV.Scenario planning and communication
- Advanced retail banking scenario planning
- Detecting remote-access threats: genuine user or cybercriminal
- Marketing and communication on your continuity advancement
Frequently asked
What makes this business continuity masterclass banking-specific?
It rebuilds the business continuity plan around the significant business disruptions (SBDs) regulators now expect covered in retail and digital banking: branches closed or restricted, mobile and online usage surging, and services delivered solely through digital channels. Contingency channels — call centres, chatbots and digital loans through the bank’s mobile app — are worked through directly.
Who should attend?
Heads of strategy and marketing, heads of digital and retail banking, payment gateway heads and managers, research analysts and product sales managers, and bancassurance and distribution management. It suits teams responsible for keeping customer service running through a crisis and communicating the change.
Is the masterclass available in-house and in French?
Yes. BIZENIUS delivers the masterclass in English and French, and an in-house edition can be tailored to your bank’s channel mix and continuity risks. Sessions run on a rolling calendar with dates confirmed on request, and fees and quotations are provided on enquiry.
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
From the Mandate Record
Mandate № 10 · East Africa
Winning the adoption war after winning the product war
The best digital bank in its market still had queues at the branch. The product was never the problem.
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.