Insurance Claims Management Excellence
Policyholders forgive a hard price; they never forgive a bad claim — claims is where an insurer’s brand is actually written.
Format
Classroom · Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Claims is the largest cost line and the most visible customer moment an insurer owns, and it is losing its most experienced handlers to retirement faster than it replaces them. This programme professionalises the whole function: lifecycle management with service standards that hold under surge; reserving that is right early, not corrected late; investigation and fraud defence proportionate to the honest majority; litigation, recovery and supplier management run as economics, not administration; and the AI toolset — triage, estimation, fraud analytics, straight-through settlement — adopted where it genuinely improves speed and fairness. Team leadership and performance management for claims operations close the programme. For claims managers and team leaders, technical handlers stepping up, and executives who own the combined ratio.
What you will do
Who attends
Claims managers, team leaders and senior handlers; claims operations and transformation teams; underwriters and actuaries reading claims experience; executives accountable for combined ratio and customer outcomes.
Programme agenda
Built for the decisions no textbook prepares you for
I.The disciplined lifecycle
- Notification, triage and segmentation: the right claim on the right desk
- Reserving: early accuracy, development control, the actuarial conversation
- Service standards and surge management
II.The hard edges
- Fraud defence: indicators, investigation, and proportionality
- Litigation and recovery run as economics
- Supplier and repair-network management
III.The modern claims shop
- AI in claims: triage, estimation, fraud analytics, straight-through settlement
- Leading claims teams: performance, quality and knowledge retention
- Claims data feeding pricing and underwriting — closing the loop
Frequently asked
Who should attend the claims management course?
It is designed for claims managers, team leaders and senior handlers, claims operations and transformation teams, and the underwriters and actuaries who read claims experience. Executives accountable for the combined ratio and customer outcomes also attend, since claims is where both are decided.
How does the programme treat AI in claims?
Pragmatically: triage, estimation, fraud analytics and straight-through settlement are covered where they genuinely improve speed and fairness, with the controls that keep them defensible. The programme also addresses knowledge retention and team leadership, because the function is losing its most experienced handlers faster than it replaces them.
Is the course available in-house and in French?
Yes. BIZENIUS delivers it in English and French, and an in-house edition can be tailored to your lines of business, claims volumes and supplier networks. Sessions run on a rolling calendar with dates confirmed on request; fees and quotations are provided on enquiry.
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Advisory & Consultancy
A senior bench across risk, treasury and regulation.
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One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.