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Operational Excellence Practices for Work Efficiency & Reduced Cost

A systematic operational excellence model benchmarked to 33 standards — isolating immediate improvements and long-term opportunity while keeping the board behind the programme.

The programme

Operational excellence programmes die the same death everywhere: disconnected from strategy, feared by the front line, quietly defunded by the board. The programmes that last are aligned with the company’s strategic goals, improving competitive position and holding the support of directors and shareholder groups. This masterclass works through a systematic operational excellence model that takes organisations on an accelerated path from strategy to sustainability — benchmarking against 33 standards of excellence mapped to the model’s critical components, so areas for immediate improvement are isolated quickly while longer-term opportunities surface. The cohort works through Lean Six Sigma practice, engaging leadership and front-line staff on improvement and metrics, and building a culture of transparency without the fear factor.

What you will do

Benchmark against 33 standards of excellence to isolate immediate improvements and uncover long-term opportunities.
Align OE programmes and activities with strategic goals, keeping board and shareholder support.
Engage leadership and front-line staff on business improvement, with metrics both can act on.
Remove the fear factor and create a culture of transparency among employees.
Apply the Lean Six Sigma approach where it improves performance rather than paperwork.
Create a winning vision and strategic plan, with the capabilities to lead the organisation through the change.

Who attends

  • COOs, department heads and operations leaders
  • Continuous improvement and operational excellence teams
  • Leaders responsible for cost and performance programmes

Cohorts bring together board members, executives and the rising leaders behind them — kept deliberately small, so every seat is a peer’s.

Programme agenda

Built for the decisions no textbook prepares you for

I.The concept of operational excellence
  • OE and Lean business-thinking as a business practice
  • Eliminating waste to create, retain and sustain wealth
  • Operational excellence and performance
II.The excellence model
  • The accelerated path from strategy to sustainability
  • Benchmarking to 33 standards of excellence
  • Isolating immediate improvements and long-term opportunities
III.People and culture
  • Engaging front-line staff and leadership on improvement and metrics
  • Removing the fear factor: transparency as an operating condition
  • Showing employees their purpose and impact to the executive team
IV.Leading the change
  • A winning vision and strategic plans for the organisation
  • The capabilities required for leading through change
  • The Lean Six Sigma approach in practice

Frequently asked

Who should attend the operational excellence course?

It is designed for COOs, department heads and operations leaders, continuous improvement and operational excellence teams, and leaders responsible for cost and performance programmes. The masterclass suits those who must keep board and shareholder support behind an improvement programme, not just run the projects inside it.

What does benchmarking against 33 standards of excellence involve?

The programme works through a systematic operational excellence model, benchmarking your organisation against 33 standards of excellence mapped to the model’s critical components. Areas for immediate improvement are isolated quickly while longer-term opportunities surface, giving an accelerated path from strategy to sustainability.

Does the course cover Lean Six Sigma?

Yes. The cohort works through Lean Six Sigma practice applied where it improves performance rather than paperwork. It also covers engaging leadership and front-line staff on improvement and metrics, and building a culture of transparency without the fear factor.

Is the programme available in-house and in French?

Yes. BIZENIUS delivers the masterclass in English and French, and an in-house edition can be tailored to your operations and improvement agenda. Sessions run on a rolling calendar with dates confirmed on request, and fees and quotations are provided on enquiry.

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In their words

Knowledge transfer, emphasised throughout

“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”

Kuwait Investment Authority

The Capability Arc™

Fix it · Advisory

Advisory & Consultancy

A senior bench across risk, treasury and regulation.

Learning is one point on the Capability Arc. Many institutions pair this programme with the advisory engagement — and automate what the framework demands.

Teams from these institutions train with BIZENIUS

  • Citi
  • Barclays
  • ExxonMobil
  • Total
  • Gazprom
  • Standard Bank
  • QNB
  • Crédit Agricole
  • Nedbank
  • Absa
  • Raiffeisen
  • Halliburton
  • Baker Hughes
  • ConocoPhillips
  • Ooredoo
  • National Bank of Kuwait
  • Kuwait Finance House
  • Bank Muscat
  • Bank Audi
  • SABB
  • Garanti BBVA
  • Ecobank
  • Arab Bank
  • National Bank of Egypt
  • ADIB
  • Access Bank
  • Afreximbank
  • Repsol
  • QNB ALAHLI
  • Stanbic Bank
  • Equity Group Holdings
  • KCB Bank
  • Lombard Odier
  • NOV
  • Weatherford
  • Subsea 7
  • Al Baraka
  • Banque Misr
  • Burgan Bank
  • Bank ABC

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