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BIZENIUS.

Emergency Response & Crisis Management in Oil & Gas

Command and control for fast-moving oil and gas emergencies — escalation judgement, ECC/ERT/CMT organisation and the leadership that keeps an incident from becoming a crisis.

The programme

Oil and gas emergencies are fast-moving, dangerous and — without rehearsed command and control — chaotic. Not every incident becomes a crisis; the ones that do bring consequences for the company, its stakeholders, the country and every reputation attached to the response. This programme trains the judgement that separates incidents, emergencies and crises, and the structures that manage each: Emergency Communications Centres, Emergency Response Teams and Crisis Management Teams organised to best advantage. The cohort evaluates the current catalogue of perilous risks to the industry, designs response and communication strategies — including social media and government relations — and works through industry case studies and table-top exercises with syndicate role-playing.

What you will do

Distinguish incidents, emergencies and crises and design command-and-control responses matched to each scenario.
Design crisis management and emergency response strategies against the latest catalogue of industry risks.
Run communication strategies — including social media — for call centres, emergency centres and media and government relations.
Organise ECC, ERT and CMT structures to their best advantage before the incident arrives.
Lead on scene, applying techniques that prevent unnecessary escalation.
Account for the human factor — psychological readiness, resource allocation, deployment and discipline.
Sharpen risk and business impact analyses by researching real-world events and industry case studies.

Who attends

  • Designated incident, emergency and crisis response leads
  • Fire, safety and security professionals
  • Operations, asset and facility managers
  • Risk and insurance professionals
  • Ministry and government regulators

Cohorts bring together board members, executives and the rising leaders behind them — kept deliberately small, so every seat is a peer’s.

Programme agenda

Built for the decisions no textbook prepares you for

I.The risk picture
  • The latest listing of perilous risks to the oil and gas industry
  • Incidents, emergencies and crises — attributes and escalation paths
  • Risk and business impact analyses informed by world events
II.Response architecture
  • Emergency Communications Centre, Emergency Response Team and Crisis Management Team design
  • Command and control matched to scenario
  • Avoiding unnecessary escalation
III.Communication under pressure
  • Strategies for call centres and emergency centres
  • Social media, media and government relations
  • On-scene leadership capabilities and techniques
IV.The human factor
  • Psychological readiness, discipline and leadership
  • Resource allocation and deployment
  • Industry case studies and table-top exercises with syndicate role-playing

Frequently asked

How does the course distinguish incidents, emergencies and crises?

It trains the judgement that separates the three — their attributes and escalation paths — and the structures that manage each: Emergency Communications Centres, Emergency Response Teams and Crisis Management Teams organised to best advantage before the incident arrives. On-scene leadership techniques prevent unnecessary escalation.

Does the programme cover crisis communications?

Yes. The cohort designs response and communication strategies covering call centres and emergency centres, social media, and media and government relations. Industry case studies and table-top exercises with syndicate role-playing put those strategies under realistic pressure.

Is the training available in-house and in French?

Yes. BIZENIUS delivers the programme in English and French, and an in-house edition can be built around your own response organisation and risk catalogue. Sessions run on a rolling calendar with dates confirmed on request; fees and quotations are provided on enquiry.

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In their words

Knowledge transfer, emphasised throughout

“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”

Kuwait Investment Authority

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  • National Bank of Kuwait
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