Digital & Retail Banking Business Continuity Strategy Masterclass
Business continuity for digital and retail banking — plans that survive significant business disruptions and channel strategies built for customers who moved online.
Format
Classroom · Live Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
The pandemic exposed how many bank business continuity plans were written for disruptions that never arrive and not the one that did: branches closed or restricted, mobile and online usage surging, and regulated institutions expected to respond to significant business disruptions (SBDs) with more than a document. This masterclass helps retail and digital banking teams revisit and strengthen their BCPs for both short- and long-term consequences — delivering services solely through digital channels, building a safety-first omni-channel reachout plan, and standing up call centres, chatbots and mobile-delivered digital loans. The cohort works through advanced scenario planning and the communication strategy that carries customers through the change.
What you will do
Who attends
- Heads of strategy and marketing
- Heads of digital and retail banking
- Payment gateway heads and managers
- Research analysts and product sales managers
- Bancassurance and distribution management
Programme agenda
Built for the decisions no textbook prepares you for
I.Continuity under real stress
- What COVID-19 revealed about digitalisation and BCP gaps
- Significant business disruptions and regulatory expectations
- Solutions for unprecedented challenges
II.Digital-only service delivery
- Delivering services solely through digital channels
- Key channels: call centres and chatbots
- Digital loans through the bank’s mobile app
- Automation and the robot invasion in banking operations
III.Channels, cash and payments
- A safety-first omni-channel reachout plan
- Supporting immediate changes in channel usage
- The use of cash after a crisis and a futuristic vision of payments
IV.Scenario planning and communication
- Advanced retail banking scenario planning
- Detecting remote-access threats: genuine user or cybercriminal
- Marketing and communication on your continuity advancement
Frequently asked
Do I need a technical background to attend a technology or AI programme?
No. These programmes are built for the executives who decide, not the engineers who build — no code, no demo-as-strategy. Participants leave able to rank AI use-cases by economics, put governance around model risk, and interrogate a technology proposal in one meeting.
How do the programmes treat AI governance and model risk?
As a named person’s job. The curriculum covers model inventories, validation, human override and the ownership a supervisor would recognise — AI placed where it survives an audit, inside real workflows. Participants draft the governance standard their institution lacks and defend it in a capstone review.
What do the technology programmes cost?
Fees are confirmed in the proposal conversation, because delivery format, location and tailoring change the number. Apply for a seat or request the brochure; the reply — from a senior practitioner within one business day — includes dates, formats and the fee for your case.
Are the programmes available online as well as in the classroom?
Yes. Programmes run in the classroom, as live virtual cohorts, or in hybrid format, in English and French. BIZENIUS delivers from its Dubai and Bangalore offices and on client sites across 45+ countries.
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
From the Mandate Record
Mandate № 10 · East Africa
Winning the adoption war after winning the product war
The best digital bank in its market still had queues at the branch. The product was never the problem.
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Teams from these institutions train with BIZENIUS
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.