Insurance Fundamentals: Underwriting & Claims in Practice
An insurer makes exactly two promises — to price risk honestly and to pay valid claims promptly — everything else in the company exists to keep those two promises compatible.
Format
Classroom · Live Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Every insurance career eventually runs through underwriting or claims, and the best practitioners understand both. This programme teaches the underwriting cycle as it is actually worked: risk assessment and information gathering, rating and pricing logic, terms, conditions and exclusions as risk-shaping tools, and the acceptance decision with its authority limits and referral disciplines. Then the claims side with equal seriousness: notification to settlement, reserving basics, investigation and fraud indicators, negotiation and the fair-treatment obligations that regulators increasingly enforce. The connection between the two — how claims experience feeds pricing, how underwriting quality shows up in loss ratios — runs throughout. For new joiners, early-career professionals and anyone in broking, bancassurance or operations who needs the core of the trade.
What you will do
Who attends
New and early-career insurance staff; underwriting and claims assistants stepping up; brokers and bancassurance teams; operations, finance and IT staff in insurers who need the core of the trade; career changers entering the industry.
Programme agenda
Built for the decisions no textbook prepares you for
I.Underwriting in practice
- Risk assessment: information, moral hazard and the questions that matter
- Rating and pricing logic — where the premium actually comes from
- Terms, exclusions, authority limits and the acceptance decision
II.Claims in practice
- Notification to settlement: the lifecycle and its service standards
- Reserving basics and why early accuracy matters
- Investigation, fraud indicators and fair treatment of the honest majority
III.The connected trade
- Loss ratios: how underwriting quality and claims discipline meet in the accounts
- Reinsurance in one session: why insurers insure themselves
- Your desk on Monday: files, authorities, referrals and career paths
Frequently asked
Do the programmes cover reinsurance and underwriting discipline?
Yes — the insurance curriculum includes advanced reinsurance, underwriting portfolio management, captives and alternative risk transfer, business interruption and specialty lines such as project cargo. Participants leave able to structure a reinsurance programme, steer an underwriting portfolio by its numbers, and price the risks their market actually writes.
Is there content on risk management and finance for insurers specifically?
Yes. Dedicated programmes cover market and liquidity risk management for insurers, enterprise risk management, running effective risk workshops, and finance for insurance professionals. The material is written for insurers’ balance sheets, not adapted from banking slides.
Can a programme be run privately inside our company?
Yes. Every BIZENIUS programme is available in-house, tailored to your lines of business, your market and your regulatory context, in English or French. Insurers often use private editions to put underwriting, claims and risk teams through the same casework together.
In which languages and formats do the insurance programmes run?
English and French, in classroom, live virtual and hybrid formats. BIZENIUS delivers from Dubai and Bangalore and on client sites, having served 150+ client organisations across 45+ countries on four continents.
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
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The Capability Arc™
Fix it · Advisory
Advisory & Consultancy
A senior bench across risk, treasury and regulation.
Learning is one point on the Capability Arc. Many institutions pair this programme with the advisory engagement — and automate what the framework demands.
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.