Online & Mobile Banking Masterclass
Customers now touch their bank daily, not weekly — strategy, product, marketing and operations for the fastest-growing channels in banking.
Format
Classroom · Live Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Bank interactions have gone from roughly once a week — the pattern for most of the last century — to nearly once a day, because customers have let their bank into their pocket. That permission is the opportunity, and most institutions under-exploit it. This masterclass takes an in-depth look at the strategy, product, marketing and operational requirements of supporting online and mobile banking, the fastest-growing channels in the industry, and forecasts what the migration away from branch and ATM will do to the bank business model. It confronts the revenue and customer-expectation pressures of a near-zero-rate environment. The cohort works through core development areas, a future channel mix and a concrete plan of action.
What you will do
Who attends
- Heads and senior professionals in retail banking and marketing
- Strategy planning professionals
- Customer experience and transformation professionals
- Distribution professionals and branch, zonal and area managers
Programme agenda
Built for the decisions no textbook prepares you for
I.The channel shift
- From weekly to daily: the new interaction pattern
- Migration from branch and ATM — impact on the business model
- Market trends and the service extinction timeline
II.Strategy, product and operations
- Research, design and implementation of mobile services
- Implications of partnerships
- Key areas in making the organisation mobile
III.Execution
- Identifying core development areas
- Creating the future channel mix and plan of action
- Communicating proposals to key stakeholders
IV.Measurement and improvement
- Measures of success for digital channels
- Continuous improvement activities
- Innovative examples from around the world
- Branches where profits rise and costs fall
Frequently asked
Do I need a technical background to attend a technology or AI programme?
No. These programmes are built for the executives who decide, not the engineers who build — no code, no demo-as-strategy. Participants leave able to rank AI use-cases by economics, put governance around model risk, and interrogate a technology proposal in one meeting.
How do the programmes treat AI governance and model risk?
As a named person’s job. The curriculum covers model inventories, validation, human override and the ownership a supervisor would recognise — AI placed where it survives an audit, inside real workflows. Participants draft the governance standard their institution lacks and defend it in a capstone review.
What do the technology programmes cost?
Fees are confirmed in the proposal conversation, because delivery format, location and tailoring change the number. Apply for a seat or request the brochure; the reply — from a senior practitioner within one business day — includes dates, formats and the fee for your case.
Are the programmes available online as well as in the classroom?
Yes. Programmes run in the classroom, as live virtual cohorts, or in hybrid format, in English and French. BIZENIUS delivers from its Dubai and Bangalore offices and on client sites across 45+ countries.
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
From the Mandate Record
Mandate № 10 · East Africa
Winning the adoption war after winning the product war
The best digital bank in its market still had queues at the branch. The product was never the problem.
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Teams from these institutions train with BIZENIUS
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.