Insurance Claims Management Excellence
Policyholders forgive a hard price; they never forgive a bad claim — claims is where an insurer’s brand is actually written.
Format
Classroom · Live Virtual
Upcoming sessions
Pick a session to applyADMISSIONS OPENThe programme
Claims is the largest cost line and the most visible customer moment an insurer owns, and it is losing its most experienced handlers to retirement faster than it replaces them. This programme professionalises the whole function: lifecycle management with service standards that hold under surge; reserving that is right early, not corrected late; investigation and fraud defence proportionate to the honest majority; litigation, recovery and supplier management run as economics, not administration; and the AI toolset — triage, estimation, fraud analytics, straight-through settlement — adopted where it genuinely improves speed and fairness. Team leadership and performance management for claims operations close the programme. For claims managers and team leaders, technical handlers stepping up, and executives who own the combined ratio.
What you will do
Who attends
Claims managers, team leaders and senior handlers; claims operations and transformation teams; underwriters and actuaries reading claims experience; executives accountable for combined ratio and customer outcomes.
Programme agenda
Built for the decisions no textbook prepares you for
I.The disciplined lifecycle
- Notification, triage and segmentation: the right claim on the right desk
- Reserving: early accuracy, development control, the actuarial conversation
- Service standards and surge management
II.The hard edges
- Fraud defence: indicators, investigation, and proportionality
- Litigation and recovery run as economics
- Supplier and repair-network management
III.The modern claims shop
- AI in claims: triage, estimation, fraud analytics, straight-through settlement
- Leading claims teams: performance, quality and knowledge retention
- Claims data feeding pricing and underwriting — closing the loop
Frequently asked
Do the programmes cover reinsurance and underwriting discipline?
Yes — the insurance curriculum includes advanced reinsurance, underwriting portfolio management, captives and alternative risk transfer, business interruption and specialty lines such as project cargo. Participants leave able to structure a reinsurance programme, steer an underwriting portfolio by its numbers, and price the risks their market actually writes.
Is there content on risk management and finance for insurers specifically?
Yes. Dedicated programmes cover market and liquidity risk management for insurers, enterprise risk management, running effective risk workshops, and finance for insurance professionals. The material is written for insurers’ balance sheets, not adapted from banking slides.
Can a programme be run privately inside our company?
Yes. Every BIZENIUS programme is available in-house, tailored to your lines of business, your market and your regulatory context, in English or French. Insurers often use private editions to put underwriting, claims and risk teams through the same casework together.
In which languages and formats do the insurance programmes run?
English and French, in classroom, live virtual and hybrid formats. BIZENIUS delivers from Dubai and Bangalore and on client sites, having served 150+ client organisations across 45+ countries on four continents.
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In their words
Knowledge transfer, emphasised throughout
“We worked with BIZENIUS for our Fresh Graduates Programme — they are simply amazing. Knowledge transfer and practical learning were emphasised throughout.”
Kuwait Investment Authority
From the Mandate Record
Mandate № 04 · Africa
Capital frameworks built to run the bank, not to satisfy a filing
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The Capability Arc™
Fix it · Advisory
Advisory & Consultancy
A senior bench across risk, treasury and regulation.
Learning is one point on the Capability Arc. Many institutions pair this programme with the advisory engagement — and automate what the framework demands.
Teams from these institutions train with BIZENIUS
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Take the brochure with you.
One request — the full agenda, the faculty and the next cohort dates, sent personally by the admissions team.